Privacy Policy

Hivex Glass ("Hivex", "we", "us", or "our") operates the Hivex website at hivex.glass, the Hivex mobile application, and related automotive glass services. By using Hivex, you agree to the collection and use of information described in this policy.

We may collect the following types of information:

• Account information: name, email address, phone number, and password when you register or sign in.
• Profile information: profile photo if you choose to upload one.
• Service request information: vehicle details, service type, description, location, and photos you upload.
• Order and quote information: quote requests, service status, and related communications.
• Device information: device type and push notification tokens when you enable notifications in our mobile app.
• Usage information: basic interaction data to improve our services.

We use your information to:

• Provide and maintain our website and mobile application.
• Process service requests, quotes, and orders.
• Communicate with you about your requests and account.
• Send service-related notifications, including push notifications where enabled.
• Improve customer support and service quality.
• Comply with legal obligations and protect our rights.

Where applicable under UK and EU data protection law, we process personal data based on performance of a contract, legitimate interests in operating our business, your consent where required, and compliance with legal obligations.

We do not sell your personal information. We may share information only:

• With Hivex staff and authorised administrators to fulfil your service requests.
• With service providers that help us operate our platform (for example, email and push notification services such as Firebase Cloud Messaging).
• When required by law, regulation, or legal process.
• To protect the rights, property, or safety of Hivex, our users, or others.

We retain personal information for as long as necessary to provide our services, manage your account, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it where appropriate.

We implement appropriate technical and organisational measures to protect your information, including secure authentication, encrypted connections (HTTPS), and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal requirements.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us using the details below.

Hivex services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Our website or app may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of Hivex after changes means you accept the updated policy.